Zetti's Pizza & Pasta

Almost a month ago on April 23, we ordered from the new Zetti's on Elmwood. This is Zetti's most recent opening after exiting from their Transit location in Williamsville that lasted only a few months during late 2009. This pizzeria has grown famously in Buffalo for having the best New York style pizza, which arguably they do have. The way to go is to get it by the slice there as one slice of their pizza is bigger than the average large slice. They also do a great job on their toppings.

We ended up ordering 6 XL pizzas, which looked liked they were in regular large size boxes.

· 1/2 Cheese 1/2 Pepperoni: never delivered!!
· Mild BBQ Chicken Pizza: enjoyed by most that indulged
· Buffalo Style Chicken Pizza: reported in as 50/60 split (some said "very good", another said "dry")
· Meat Lovers: good taste, sweet sauce
· Spinach Bruschetta: reported in as being "dry"
· Pepperoni & Banana Peppers: reported in as very good; peppers had a good bite and flavor

Overall the taste of the pizzas were fair and it was moist and sufficient enough with the toppings, but the temperatures were substandard. The delivery driver was also late by over 10 minutes. He parked down minutes away from where we are and we don’t know why. The order was shorted by 1 pizza and 3 sides of Bleu Cheese which were not even rung up.

The big question is, "Would we order again?" Normally no, but Lou, the manager, called us and was very apologetic about the experience being lackluster and offered if we ordered again, the whole order would be 50% off. Since they had a poor presentation, they ended up delivering another 2 pizzas that day (1 plain cheese and 1 pepperoni only) at no additional cost.

For having such a great New York pizza, they have maybe the worst customer service for a pizzeria in Buffalo. However, we are not the only ones who think this. It's amazing how a business can do so well and not appear to care. At times, you can come in there and see them drinking beer and cussing at each other. They are often rude to customers and make them wait at all their three locations. Their service drags down the rating, but people still go back because they enjoy their big NY pizzas.

Final Rating: 3.5 out of 5

Zetti's Pizza & Pasta
www.zettis.com
976 Elmwood Avenue
Buffalo, NY 14222
716-882-2500