Buffalo Pizza Company

We have never heard of Buffalo Pizza Company. We thought the name was too generic to be true. Last Friday, a group of people received an order from there and a couple people said it looked worth trying out. Today, we decided to try it out and boy was it ever a mess. Little did they know we have a lunch review website so now this will most likely show up on the first place of online search results, especially when they don't have an online presence.

The easiest order for a pizza place is a large cheese pizza with pepperoni. If you mess up that order, you need to get out of the pizzeria business. We did not have a menu for this place so we looked them up online and found no menu or website. We found the number and called two hours ahead of our delivery time. The order was so simple that it shouldn't be a problem. On the phone, we mentioned we also would like two sides of bleu cheese and plates and napkins. We said this is the first time we are ordering with them and we didn't have a menu so we requested that their driver bring one along. The total came to $19.73.

It was 11:55am and the order did not arrive at the time we asked for. At 12:05pm, ten minutes after, we called back to ask where the driver was and the delivery driver just pulled up. He came in with one box of pizza and by first sight, he was missing a few things. We asked where the plates/napkins were and the driver said it wasn't written on the order. We then asked about the menu and he didn't have one either. He said to look it up online and we said they don't have a website online. The delivery driver just stood there with a dumb expression on his face for a few seconds. That was two strikes already in a matter of seconds. Every pizza delivery driver should have menus in the car anyhow and he didn't. What a shame. We asked about the blue cheese and he said they were in the pizza box. Since we are nice, we ended up giving the driver a tip though.

While we were on the elevator on the way up, we opened the box and there were no blue cheeses. We didn't think they could mess up on the blue cheese too so that was three strikes. We were also charged 70 cents each per on the receipt. The total on the receipt was actually $16.74 so the delivery charge was 3 dollars, which is a dollar more than the norm. We called back and they said they will come back with the blue cheeses. Fifteen minutes later while eating dry pizza as it was average at best, we called another time and got a different person. This person on the phone could not be understood. The guy’s verbal communication was so lousy and he said that they won't come back and deliver just two blue cheeses. He asked if we wanted credit and we declined the credit and said you either give us our money back or come with the blue cheese. They weren't coming back either way and we said we wouldn't order from them

The pizza itself wasn't the problem. This has to be one of the worst costumer services we dealt with. While the pizza was alright but nothing special, we didn't get anything in return for their mistakes. This review was typed up with such anger. We can't imagine if we ordered from this place with a large group of people with service like this... we wouldn't hear the end of it. We would get the blame wrongfully so. We will never order from this place again and you should avoid this place at all costs.

Final Rating: 1.5 out of 5

Buffalo Pizza Company
1769 Main Street
Buffalo, NY 14208-1116
(716) 881-1111