The Delaware

No one has heard of this place before we ordered. They have nothing online either. Having a restaurant just named by a street doesn’t tell us anything about the place and it would be harder to find a mention about them anywhere. They were originally going to charge us ten dollars for delivery, but didn't. This was also their first delivery order to anyone. This review is based on the food we got by delivery.

We had about a twenty person order and this would be our first time and most likely last time ordering delivery from this place. We received a menu for this place that wasn't really a menu to begin with. It was an inventory sheet with checkmarks by what they had available at the time. We didn't realize this until we called them back. Most of us wanted the Urnami Brisket Burger which had mushrooms and brie cheese, but for some odd reason, they weren't offering it. More people wanted some other items that weren’t offered as well. This is probably the poorest menu we've seen. A lot of people said the menu had limited items and most of the items were expensive for lunch. We ended up placing the order by phone the day before during the afternoon.

We stood waiting for the delivery driver to get here as they weren’t on time. After receiving a call from the owner about the lateness, a waiter came out of a car and handed us four boxes of food. One of the boxes was a printer box. The driver, who was dressed up as a waiter, was almost ten minutes late. This was unacceptable.

The biggest problem we heard from most people that ordered with us was that the food delivered was fifteen to twenty minutes away and it wasn't warm by the time we were eating it. This was expected, but hurt our experience. They did however write our names on each order which was helpful... but the overall food and extras were mostly negatives from there.

The brisket burger, which was a popular order, was overcooked and dry. The fries were hard and cold The bun itself was pretty plain and standard and had no condiments on it. The lettuce, tomato, and onion were stacked separate from the sandwich. Luckily, they gave us a few plastic cups of mayo and ketchup. Unfortunately, they gave us no utensils at all to spread it on or eat our meals with. There were no napkins either. The stuffed chili pepper was burnt and flavorless. They used American cheese in and on it while no one else does. It was extremely soggy and had no hot taste at all. Other meals ranged from being just okay to some lukewarm responses. The Chicken Paillard had very little taste and left the consumer still looking for something else to eat. There were some bright moments though. The seared salmon burger was to die for. The Pork and Cheddar Tater Tots were tasty, but some of them had no pulled pork in them. The Hot Bag of Doughnuts came with dipping sauces. The chocolate was just like Hershey's chocolate and the doughnuts were high quality like they were fried dough from a fair.

The lesson here is to not order at all for delivery if they don't deliver to begin with, have no catering options, or they are just too far away. Perhaps eating inside their restaurant would give us a different and better experience since this place is not properly suited for the delivery business during lunch.

Final Rating: 2.5 out of 5

The Delaware
3410 Delaware Ave
Tonawanda, NY 14217
716-874-0100